Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means Everlearn Preschool.

Personal Information
The types of personal information we may collect about you include:

• your name
• images of you and your child
• your contact details, including email address, mailing address, street address and/or telephone number
• your age and/or date of birth
• your child's name, date of birth and enrolment information
• emergency contact and authorised nominee details
• health, medical, allergy and developmental information provided by parents or guardians
• your credit card or payment details through our third-party payment processors
• your preferences and/or opinions
• information you provide to us through customer surveys
• details of services we have provided to you and/or that you have enquired about, and our response to you
• your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour
• information about your access and use of our Site, including through the use of cookies
• additional personal information that you provide to us directly or indirectly through our Site, applications and social media platforms
• any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you, from government agencies, from authorised representatives, or from third-party service providers acting on our behalf.

Collection and Use of Personal Information
We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Site, associated applications and social media platforms
• to respond to enquiries, waiting list applications and tour bookings
• to process enrolments and provide early childhood education and care services
• to communicate with families regarding their child's learning, wellbeing and attendance
• for internal record keeping, administration, invoicing and billing purposes
• to administer Child Care Subsidy (CCS) and government funding programs
• to document children's learning, development and participation
• to comply with our legal and regulatory obligations
• for advertising and marketing activities relating to our services
• to improve our website, services and family experience
• to resolve disputes and enforce our agreements

Disclosure of Personal Information to Third Parties
We may disclose personal information to:

• government agencies responsible for Child Care Subsidy and early childhood funding administration
• courts, tribunals, regulatory authorities and law enforcement agencies where required by law
• our professional advisers, insurers and auditors
• OWNA for enrolment, childcare management and family communication services
• Storypark for learning documentation and family engagement
• Fat Zebra and other payment processing providers
• Google Analytics, Google Tag Manager and other website analytics providers
• Meta, including Facebook and Instagram, advertising and analytics services
• website hosting, technology and IT support providers
• third parties who assist us in providing our services and operating our business
• any person or entity to whom our business or assets may be transferred

Some of these providers may store or process information outside Australia. By providing us with your personal information, you acknowledge that information may be transferred, stored or processed overseas.

Your Rights and Controlling Your Personal Information
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Site or the services offered by us.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you provide personal information about another person, including a child or family member, you confirm that you are authorised to provide that information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt out of communications, including marketing communications, please contact us using the details below or use the opt-out facilities provided in the communication.

Online Forms and Enrolments
When you submit an enquiry form, waiting list application, tour booking request or enrolment form through our website or associated systems, the information you provide may be collected and stored by Everlearn and our authorised service providers for the purposes of responding to your enquiry, managing enrolment processes and providing childcare services.

Children's Privacy
We recognise the importance of protecting children's privacy. Personal information relating to children is generally collected from parents, guardians or authorised representatives and is used only for purposes associated with providing education and care services, complying with legal obligations and supporting children's learning, development, health and wellbeing.

Storage and Security
We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We cannot guarantee the security of information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve website functionality, understand how visitors use our website and support our marketing activities.

These technologies may collect information such as:

• IP address
• browser type and device information
• pages visited and time spent on the website
• referral sources
• interactions with website content and online forms

We may use services including Google Analytics, Google Tag Manager, Meta Pixel and similar technologies to understand website usage, measure advertising effectiveness and improve our services.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We may also use web beacons and similar technologies to measure visitor activity and website performance.

Links to Other Websites
Our Site may contain links to other websites. We do not have control over those websites and are not responsible for the protection and privacy of personal information you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For Any Questions or Notices, Please Contact Our Privacy Officer At:
Everlearn Preschool
Email: clovelly@everlearn.com.au

Last Reviewed: June 2026
Next Review: June 2027