Using the OWNA app

If your child will not be attending, please let us know through the OWNA app as soon as possible.

To mark an absence

1. Open the OWNA app.
2. Tap the + button at the bottom of the home screen.
3. Tap Mark Child Not Attending.
4. Find the date your child will be absent.
5. Add a comment if you would like to provide additional information.
6. Sign the signature box.
7. Tap Submit.

Please note: recording an absence in the app does not automatically mean Child Care Subsidy will be payable. CCS eligibility for absences is determined by Services Australia.

If your service accepts casual bookings through OWNA, you can request an additional day directly from the app.

To request a casual booking

1. Open the OWNA app.
2. Tap the + button at the bottom of the home screen.
3. Select the date you would like to book.
4. Review your request.
5. Tap Submit.

Your request will be sent to the service for approval. Once processed, you'll receive a notification advising whether the booking has been approved or declined.

Please note: casual bookings are subject to availability and educator-to-child ratios, and a booking is not confirmed until you receive approval from the service through the OWNA app.

Invite another parent, grandparent or authorised person to access your child's information. This can only be done by the main guardian on the account.

To invite someone

1. Open the OWNA app.
2. Select your child.
3. Tap the ⋮ (three dots).
4. Select Manage Permissions.
5. Tap Invite.
6. Choose which child or children they should access.
7. Enter their name, email address and phone number.
8. Select the appropriate access level.
9. Tap Send Invite.

If they've been given sign-in permissions, they'll be able to create their own PIN after accepting the invitation (this feature may be disabled by your service).

Use this section to view your child's attendance history and, if enabled by the service, sign your child in or out from your own device or book casual days.

To view attendance history

1. Open the OWNA app.
2. Select your child.
3. Tap the ⋮ (three dots) in the top-right corner.
4. Select Child Attendance.
5. Browse previous sign in/out records and attendance details.

Complete a medication record before bringing medication to the service.

To create a medication record

1. Open the OWNA app.
2. Select your child.
3. Tap the ⋮ (three dots).
4. Select Create Medication Record.
5. Enter the medication name, reason for medication, last administered date and time, and expiry date.
6. Enter the next administration time and dosage.
7. (Optional) Upload a photo of the medication label.
8. Sign the form.
9. Tap the arrow in the top-right corner to submit.

Important: please hand the medication directly to an educator when you arrive. Never leave medication in your child's bag.

Use this when medication needs to be administered over multiple days.

To add an ongoing medication

1. Create a new medication record.
2. Tick Recurring Medication.
3. Enter the date the medication will finish.
4. Add every required administration date and time.
5. Submit the form.

Examples include antibiotics, prescription creams, and short-term asthma treatment prescribed for a specific period.

This should not be used for permanent medical management plans such as routine asthma, anaphylaxis or epilepsy management plans.

Your PIN is used when signing your child in or out using the Public Mode kiosk.

To change your PIN

1. Open the OWNA app.
2. Tap Settings.
3. Select Reset PIN.
4. Enter your new six-digit PIN.
5. Save your changes.

Your new PIN can be used immediately.

Update the bank account or card used for direct debit.

To update payment details

1. Open the OWNA app.
2. Tap in the top left.
3. Select Statements/Invoices.
4. Tap the down arrow in the top right.
5. Select Direct Debit (DDR) Form.
6. Add your new payment details.
7. Sign.
8. Submit details.

Any updates are securely sent to the service.

1. Open the OWNA app and log in.
2. Tap Menu (top left corner).
3. Select your child's name.
4. Tap the ⋮ (three dots) in the top right corner.
5. Select Upload Immunisation Record.
6. Choose the vaccination period(s) that your document covers (you can select more than one if required).
7. Tap the Camera icon to take a photo of your child's Immunisation History Statement, or select an existing photo from your device.
8. Tap the Arrow (↗) in the top right corner to upload the document.